Definitions
The general terms and conditions set forth below shall apply to all sales of goods by VENGENCY and its partners, through the virtual store https://vengency.com/ to the Buyer and may be modified at any time by VENGENCY without prior notice. Thus, the following terms shall mean: Buyer – natural person / legal person or other legal entity issuing an Order.
Seller – VENGENCY, with the trade name VENGENCY SRL, having its registered office in the Municipality of Constanţa, Strada ZORELELOR, No. 21, Constanţa County, CUI 49028560, registration number with the Trade Register J13/3584/30.10.2023. Goods – any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.
Order – an electronic document that acts as a form of communication between the Seller and the Buyer, whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and make payment for them. Contract – an Order confirmed by the Seller.
Intellectual Property Rights – all intangible rights such as know-how, copyright and rights in kind, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above. Website – the domain https://vengency.com/ and its subdomains.
Contractual Documents
By placing an electronic Order on the website https://vengency.com/, the Buyer agrees to the form of communication (e-mail, telephone) through which the Seller conducts its operations. The Order will be composed of the following documents: The Order (together with clear mentions of delivery and billing dates) and its specific conditions.
Terms and Conditions If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered complete when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring a confirmation of receipt from the Buyer.
The Seller does not consider an unconfirmed order to have the value of a Contract at any time. Confirmation of the Order is made electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date of registration of the order. The general terms and conditions of sale will form the basis of the Contract thus concluded.
Seller's Obligations
The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods that meet the Buyer's requirements and specifications expressed in the Order; The information presented on the Seller's websites is for informational purposes only and may be modified by the Seller without prior notice.
Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product can be used within the parameters for which it was purchased;
Intellectual and industrial property rights
The User/Buyer understands the intellectual property rights and will not disclose to a third party or make public any of the information received from the Seller. All drawings, graphic and design elements that appear on the site, the site name as well as the graphic signs are registered trademarks owned by VENGENCY and cannot be taken over, copied or used without the written consent of the owner.
All content elements such as descriptions, drawings, graphic and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of VENGENCY, with all rights obtained in this regard directly or indirectly through licenses for use and/or publication reserved to it.
The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above content elements in any context other than the original one intended by VENGENCY, include any content element outside the Site, remove the signs signifying VENGENCY's copyright on the content elements as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content elements, except with the express written consent of VENGENCY.
Rights to website content
The entire content of the site and the graphic elements, including but not limited to all text content, as well as the technical sources of all present and future services and facilities - unless another owner is expressly mentioned - the sources of the pages and any other material, transmitted in any form by and to Users (by direct viewing on the site, through newsletters, etc.) belong to VENGENCY. The content of the site, regardless of the area in which it is located on the site and regardless of the type, may be used exclusively for personal purposes.
Any use of content by third parties for purposes other than personal may only be made with the express prior written consent of VENGENCY. Therefore, it is prohibited to copy, take over, reproduce, publish, transmit, sell, distribute in whole or in part or modify the content of this site or any part thereof for purposes other than personal, with the following exceptions:
(i) reproduction (on non-commercial sites, forums, press articles, etc.) of small fragments of published articles (max. 400 characters) is permitted, and it is mandatory to specify the source of the information taken, with a link, in the following form: (Source: site name – link to site content).
ii) links to the site https://vengency.com/ are allowed, and the source of the information will be specified after each link or at the end of the article, as follows: "Information provided courtesy of VENGENCY - link to the site content) Users undertake to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold over/in relation to the site https://vengency.com/.
VENGENCY reserves the right to take legal action against any person and/or entity that violates the above provisions in any way. Requests to use the content of the site for any purpose other than personal may be made by e-mail to the address mail @ VENGENCY.ro, with the specification "For the attention of the agency".
Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyrights that a third party could invoke in connection with the materials and information transmitted in any way to the site, and the persons who send in any way information or materials understand and accept that the violation in any way of this obligation cannot engage VENGENCY's liability in any way, but only the liability of the respective persons.
VENGENCY may at any time run advertising campaigns and/or promotions in any section of the site, without this operation requiring the consent of the site Users. The spaces and size of advertising campaigns and promotions do not require the consent of the site Users and may be changed at any time without prior notice. VENGENCY does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.
Limitation of liability of the site administrator
VENGENCY assumes no liability and does not guarantee, implicitly or explicitly, for the content of the site, respectively for the content provided by its partners or by the Users of the site. However, VENGENCY will make all reasonable efforts to ensure the accuracy and professional manner in which the information on the site will be provided, in order to gain and maintain the trust of the Users in the site. In this regard, VENGENCY will try to correct the reported errors and omissions as soon as possible.
The site administrator does not offer any guarantees for the content of the site and under no circumstances can it be held liable for any loss or damage that may result from the use of any part/sequence/page on the site or from the impossibility of using it, regardless of its cause or from the misinterpretation of any provisions of the site content.
The information provided through the site is provided in good faith, from sources considered reliable. In the event that any of the published articles or any other information falls under the scope of copyright law, we ask Users to contact us at the e-mail address contact@vengency.com, in order to take the necessary measures. At the same time, Users must bear in mind that the information presented may include possible inaccurate information (e.g.: technical data or typing errors). The site administrator will make all necessary efforts to correct these aspects as soon as possible.
Users understand and accept that VENGENCY does not guarantee: that the information contained on the site is fully complete; that the information entered by the Users of the website is real, correct and does not assume responsibility for the way in which visitors use it; that the information or services on the site will satisfy all the requirements of the Users, and for their inappropriate use, the Users assume full responsibility; for the results obtained by the Users as a result of using the information or services available through the site, the use of the information and services being made by the Users at their own risk; that the services available through the site will function constantly, uninterruptedly, without errors - in this regard, VENGENCY does not assume responsibility for any damages that the Users may have due to the temporary or defective non-functioning of the site or for the use of information obtained by using the links on the site to other sites (their use is at the discretion of the Users).
Also, Users understand and accept that VENGENCY is not responsible for any inaccuracies, errors or omissions in the information provided on the site by Users. At the same time, Users understand and accept that VENGENCY is absolved of any liability for advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, Users of the site agree to exempt VENGENCY from liability for any judicial or extrajudicial action arising from the incorrect or fraudulent use of the site.
In cases of force majeure, VENGENCY and/or its operators, directors, employees, branches, subsidiaries and representatives, is completely exempted from any liability. Cases of force majeure include, but are not limited to, malfunctions of VENGENCY's technical equipment, lack of internet connection, lack of telephone connections, computer viruses, unauthorized access to the Site's systems, operating errors, etc. Users agree to protect and insure VENGENCY and/or its operators, directors, employees, branches, subsidiaries and representatives from and against any requests, claims, actions, impositions, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments, decisions, fines, adjustments or other obligations resulting from or related to any other action of Users in connection with the use of the Site or the services offered through it.
VENGENCY makes no warranties, either express or implied, including but not limited to the operation of the https://vengency.com/ website, the information, content, materials or products on the website, or their suitability for a particular purpose. Users expressly agree that use of this website and application of the information is at their own risk.
User subscription to newsletters and alerts
Site users have the option to receive newsletters and alerts via email, with the possibility that Users can opt out of receiving such notifications at any time, with a single click on the unsubscribe link in the newsletter/alert received on the email explicitly entered upon subscription.
Given that access to the products offered through the site is achieved through an active account, therefore based on a username and password, we recommend that Users not disclose these elements to third parties, even if they claim to be contacting you on behalf of the site.
Also, in order to ensure an increased level of security, at the end of your visit to the site, we recommend closing the browser window you were working in or clicking on "Sign out"/"Log off" on the page you visited.
Cookie policy
A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie sends information back to the website whenever you revisit it.
Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies), which are only valid until you close your browser window. Cookies can be first-party, which are set by the website you are visiting, or third-party, which are set by a different website than the one you are visiting.
How does VENGENCY use cookies? We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences and, in general, to improve the user experience. The cookies we use on our sites may be of the following categories: Strictly necessary cookies: These cookies are essential for you to be able to navigate the site and use the services you have requested, such as accessing secure areas of the site. We use this type of cookies to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are of the host party (first-party) and can be permanent or temporary. In short, our sites will not function properly without these cookies.
Performance cookies: These cookies collect information about how visitors use a site, for example which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous. We use these cookies to: compile statistics about how our sites are used measure the impact of our advertising campaigns. These cookies can be permanent or temporary, from the host or from third parties. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.
Functionality cookies: These cookies allow a website to remember things you choose (such as your username, language, or country) and provide enhanced, more personal options. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other websites.
We use these cookies to: remember if you have already benefited from a certain service improve the overall experience across the site by remembering your preferences.
Advertising cookies: These cookies are used to limit the number of times you see an advertisement, as well as to measure the impact of advertising campaigns. Advertising cookies are used to manage advertising across the site. Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to the advertising services provided on our site by third parties.
Social cookies: – these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from https://vengency.com/ on those networks. VENGENCY.ro does not control these cookies, so for more information about how they work, please check the social network pages.
How to manage & delete cookies If you want to impose restrictions, block or delete cookies, you can do so by changing your web browser settings. Using https://vengency.com/ without rejecting cookies or similar technologies denotes visitors' consent to our use of such technologies and to the processing of information.
Billing and payments
The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer's obligation being to provide all the information necessary for issuing the invoice in accordance with the legislation in force.
For correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order existing in the Account. By sending the Order, the Buyer expresses his agreement to receive the invoices also in electronic format via e-mail, at the e-mail address mentioned in his Account.
Responsibility
The Seller undertakes to ship the Goods and Services by door-to-door courier service to the Buyer. The Seller is released from the risks and responsibilities associated with the Goods and Services upon their handover to the domestic courier company with which the Seller collaborates or to the Buyer's representative.
The Seller shall ensure the proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents. The Seller shall not be liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for the loss of the products.
The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfill any of the contractual obligations.
The seller does not assume responsibility for the descriptions of the products presented on the site. The images are presented on the site as an example, and the delivered products may differ from the images and descriptions displayed on the site in any way, due to changes in features and design without prior notice.
The Seller reserves the right to complete and modify any information on the site without prior notice. The Seller does not guarantee the availability of the displayed products in stock, which is why it will have the right not to deliver a certain order partially or in full if certain products no longer appear in the current offer or are not available. If the prices or other details regarding the products have been displayed incorrectly, including due to the fact that they have been incorrectly entered into the database, the Seller reserves the right to cancel the delivery of the respective product and to notify the customer as soon as possible about the error that has occurred, if the delivery has not yet been made.
The Seller is not liable for damages caused by the failure of the website or for those resulting from the impossibility of accessing certain links published on the website. The maximum amount of the Seller's obligations to any customer in the event of non-delivery or improper delivery is the amount of the amounts collected by the Seller from the respective customer. The products sold on the website are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
Product delivery
Delivery is not free and is made by express courier as described in the “Deliveries” section. Our products are sometimes made to order, which makes the production and delivery time up to 14 business days from the day the order is processed.
Orders are processed as soon as possible after placing the order, between Monday and Friday 10:00-18:00. Orders placed outside of business hours (Monday-Friday 10:00-18:00) or on weekends will be processed on the first business day. On holidays and during sales periods, delivery times may be extended.
If the package cannot be delivered (the recipient does not respond, the address you specified is incorrect, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the packages remain with the local courier for 7 days, after which they are returned to the Sender.
We are not liable for delayed shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or part thereof if they are caused by the following situations/circumstances beyond our control, but not limited to:
– road blockages (falling trees, rocks, chain collisions), landslides near the road;
– bridge collapses, blockages of mountain tunnels, train derailments near the road, natural blockages, unauthorized strikes, spontaneous regional riots, unfavorable weather conditions for the smooth running of the proposed itinerary;
– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river overflows, riverbed abandonment, etc.;
– human causes: state of war, state of siege, forced nationalization (transfer to state ownership), revolutions, popular uprisings, etc.;
– non-compliance with orders by suppliers and third parties.
Acceptance
Acceptance will be made when the Goods comply with the technical characteristics stated in the Order. If the Buyer discovers that the Products delivered do not comply with the technical specifications, then the Seller will bring the Products into compliance.
Also, for products sold and delivered by VENGENCY, the Buyer benefits from the return of the products within 14 days.
Transfer of ownership
Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller's staff).
In the case of delivery by courier, the Seller is not authorized to allow the Buyer to open the packages before signing for delivery, but only after signing for delivery and paying any corresponding value.
Returning products
The buyer may request the return of the products in the following situations: The packages are severely damaged; The products have been delivered/invoiced incorrectly. The delivery of products other than those requested must be reported immediately. The buyer may request its return for replacement, and if the product is no longer in stock, he may opt for replacement or full refund of the value.
If the replacement with a product of a higher value is agreed, the customer will pay the difference, or if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and shipping costs for the replacement product, if applicable, are borne by the customer.
The products have manufacturing defects; The Buyer has the right to notify the Seller in writing that he/she withdraws from the purchase, without penalty and without giving any reason, within 14 days of receiving the product. Also, in accordance with art. 7 par. 1 of OG 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days of receiving the product/products, without penalty and without giving any reason. In this case, the direct costs of returning the products will fall, according to the law, on the Buyer's responsibility.
Products must be returned in their original packaging, with the invoice attached, and must not show any signs of physical wear or damage.
Custom products cannot be returned. Please note that these products are created to your specified configurations, so they cannot be exchanged or returned.
If a replacement with a product of a higher value is agreed, the Buyer will pay the difference, or if the value is lower, they will receive a partial refund up to the value of the replacement product. The return and shipping costs for the replacement product, if applicable, are borne by the Buyer.
If the products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, or bumps, we reserve the right to decide to accept the return or to withhold an amount, the amount that will be communicated after assessing the damages caused.
In the event of exercising the legal right to return the product, the reimbursement of its value will be made by bank transfer to the account indicated by the Buyer within 14 days of receiving the returned product.
Processing of personal data
To ensure compliance with the right of site users to the protection of personal data, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union as of May 25, 2018 (the "Regulation").
Personal data is any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more factors relating to your physical, physiological, genetic, mental, economic, cultural or social identity. Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent the notification established by art. 13 or 14 of the Regulation by which we explain why we collect your personal data, how we protect this data, as well as what your rights are in relation to this data collection.
We encourage you to read the document carefully and to request any additional information or clarification you consider necessary regarding the content of this notice.
1) General considerations regarding your personal data In accordance with Regulation (EU) 2017/679, VENGENCY will manage in a secure manner and only for the specified purposes, the personal data provided by Users. Through the Terms and Conditions, Users are informed that the personal data they provide will be processed for the purpose of providing VENGENCY with optimal conditions of internet services, goods and services provision services, advertising, marketing and publicity services and statistical services.
VENGENCY performs the following processing operations: collection, registration, organization, storage, adaptation, modification, extraction, consultation, use and, in some cases, transmission to third parties, on the exclusive and regulated basis of a commercial contract that ensures data security and confidentiality, as well as compliance with user rights, of the personal data of the Site Users in order to administer, maintain, improve and obtain information regarding the services it offers, as well as to prevent errors and information leaks through its own IT network, violations of the law or contractual terms.
The personal data to be collected may be used, including through the automatic creation of profiles (for those Users who have expressed their explicit consent) and to personalize to the greatest extent possible the services offered to Users through the site as well as for marketing purposes. The automatic creation of profiles will not target the data of minors, their personal data not being processed for this purpose.
Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, the User is requested to provide certain personal data, such as name and surname, gender, date of birth, e-mail address, telephone number, profession, habits/preferences/behavior, as well as other personal information. The User is solely responsible for all data provided when creating the user account on the site. To confirm the data and account, the User will be notified at the e-mail address declared when creating the account. This confirmation e-mail has the role of stopping fraudulent actions by users who use other people's e-mail addresses to create fictitious accounts. If you receive such a message, provided that you have not personally registered on the site, please send us an email to contact@vengency.com to delete the respective account within a maximum of 3 business days. The email will contain, in pdf format, the current version of this Agreement.
The User's profile form contains fields that can be edited if the user wishes to modify or complete the data provided when creating the account. The User is not obliged to provide this data, as it is necessary
i) evidence of the use of the site and
ii) to provide the services through it in optimal conditions, to make promotional campaigns known, for advertising purposes, for personalized marketing and advertising actions and for the User's access to additional facilities. The User's refusal to provide the requested data determines the non-participation in the promotional actions organized through the site and the non-use of the facilities, additional services offered exclusively to Users with an account on this website.
The Website may also be used if the User decides not to create a profile by providing personal data, with the exceptions established in the Cookies Policy (integral part of this Agreement). According to Regulation (EU) 2017/679 and Law no. 677/2001, Users have the right of access, intervention on data, the right not to be subject to an individual decision and the right to seek justice. At the same time, Users have the right to oppose the processing of personal data concerning them and to request the deletion of the data.
To exercise these rights, Users may make a written request in this regard, which they will send by e-mail to contact@vengency.com with the specification "Request for personal data".
The Site undertakes not to send spam messages (commercial messages for which it does not have the prior explicit consent of the User) and to undertake all accessible technical means to ensure the security and confidentiality of user data. The Site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake activities proven to be fraudulent, slanderous or an attack on the security and confidentiality of information within the Site or the company operating the Site.
2) Personal data that we collect, the grounds for collection and the purposes of collection Within the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the user's voluntary completion of personal data within the site, by accessing one or more of the sections: account creation, account update, newsletter subscription, online questionnaire completion, online form completion, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.
The grounds for collecting personal data on the site may be the following: the data subject has given consent to the processing of personal data for one or more specific purposes; the processing is necessary for the performance of a contract to which the data subject is a party or to take steps at the data subject's request prior to entering into a contract; the processing is necessary for compliance with a legal obligation to which the controller is subject; the processing is necessary to protect the vital interests of the data subject or of another natural person; the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where the interests or fundamental rights and freedoms of the data subject override the interests or fundamental rights and freedoms of the data subject, which require the protection of personal data, in particular where the data subject is a child.
In the lists below we present in detail what personal data is collected as well as the basis, purpose and duration of their collection.
Providing the data indicated below is not mandatory to view the Website, except for those relating to Cookies.
The indicated data is only necessary to provide specific services to the Users who transmit them.
Personal data we collect:
Name, surname, email address, telephone number, geographical location data, mailing address, social media profile link
The grounds for collecting this data: 1), 6) The purposes of collecting personal data:
To provide access to content and answers to questions and requests submitted by the user online, to send communications, offers and benefits consisting of access to services and products. Method and period of data collection:
Within the secure database, until the user expresses an explicit desire for deletion or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymized. Personal data that we collect:
Cookies, timestamps (date and time of access), site browsing history
The grounds for collecting this data:
1), 6) Purposes of collecting personal data:
To monitor site traffic and access history, to establish content hierarchy and identify the most relevant content for the user.
Method and period of data collection: Within the secure database, until the user expresses an explicit desire for deletion or up to 10 years from the user's last activity on the site. After the 10 years, the data will be electronically anonymized.
3) How your personal data is stored, location, retention period
We will store your personal data for a period not exceeding the period necessary to fulfill the purposes for which the data are processed, and, in cases where we have a legal obligation to retain your personal data for a certain period of time, the retention period will be as provided by law. Depending on the specific situation, this period will vary, and may range from 1 day to 10 years.
For a good understanding of how we store your personal data, where we store it and for how long we store it in our records or systems, please refer to the table above. In order to guarantee your right to protection with regard to the processing of your personal data, we implement, for certain categories of data that are sensitive or likely to significantly affect your rights, special technical and organizational measures to protect these categories of personal data.
4) Users' rights regarding personal data and their exercise In order to protect data to the highest possible standard, the user has a series of rights regulated by law, which we briefly present below, asking you for any additional details not to hesitate to contact the person responsible for personal data protection within our Company, using the following contact details: contact@vengency.com, Constanţa Municipality, Strada ZORELELOR, No. 21, Constanţa County, telephone 0736893180.
Right of access The user has the right to obtain access to his/her personal data that we process, as well as the right to obtain copies thereof.
Upon the user's request, the first such copy will be provided to you by us free of charge, and any additional copies you request may be subject to a fee corresponding to the effort required to extract and format for transmission.
The copy of your personal data may be provided to you either in electronic or physical format, depending on your request and the nature of the data requested.
To request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, it is necessary to address the request using the e-mail address contact@vengency.com or to send a letter by post or courier to the registered office of VENGENCY. The user also has the right to obtain any additional relevant information (such as the reason for the processing of personal data, the categories of personal data we collect, information regarding the processing and disclosure of this data and any other such information).
Right to rectification of data The user has the right to obtain the rectification of any inaccuracies concerning his/her personal data processed by us. He/she also has the right to obtain the completion of any personal data that is incomplete. Any user is encouraged to contact the site at contact@vengency.com whenever he/she notices that there is an inaccuracy regarding his/her personal data or that his/her personal data processed by VENGENCY is incomplete.
Right to erasure of data The user has the right to have personal data erased. This right is not an absolute right, which means that the law establishes certain limitations on the exercise of this right ("right to be forgotten").
Right to restriction of data processing The user has the right to obtain restriction of the processing of his personal data that we collect and process, in particular if he contests the accuracy of the data, if the data processing is unlawful or if the processing of these data is no longer necessary, according to the law. Right to object The user has the right to object to the processing of personal data by us, in particular if the processing is carried out for marketing purposes or for reasons related to the particular situation in which he is, in which case his data must be anonymized as soon as possible after the objection is notified from the site's database and their anonymization must be confirmed to the user.
Right to withdraw consent For personal data processed on the basis of consent, the user has the right to withdraw consent at any time, as easily as when initially given. Withdrawal of consent will not, however, affect the lawfulness of the data processing we carried out before the withdrawal of consent.
The right to withdraw consent is not absolute, which means that there are cases in which data will not be deleted as a result of the withdrawal of consent (for example, if personal data is used for the site to comply with a legal obligation). The application of the withdrawal of consent applies from the moment of its registration and the operation of the withdrawal of consent will be carried out within a maximum of 3 working days from registration.
The right to file a complaint with the competent authority The User has the right to file a complaint with the National Supervisory Authority for Personal Data Processing with reference to aspects regarding the processing of personal data by our Company.
Automated decision-making, including profiling and the right to request that decisions based on automated data processing or that significantly affect you be taken by natural persons, not exclusively by computers. Personal data are collected and processed through an automated decision-making process in order to personalize information and commercial communications addressed to you. Automated decision-making involving health data is based on your express consent. Within these processes, your data is protected by special security measures such as data encryption and advanced security at the database server level.
You have the right to request a change in the way your personal data is automatically processed, by requesting verification of the automated process through human intervention. For this purpose, please contact us at contact@vengency.com.
5) Exercise of rights In order for the user to be able to exercise the rights specified above, to ask us any questions regarding these rights or to request clarifications regarding any of the provisions of this information, please contact us at any time, using the contact information.
How to submit requests or complaints – contact person
To find out more information about personal data, about how data is collected, processed and protected or to request any clarifications regarding those mentioned in these Terms and Conditions, any user may contact the company's personal data protection officer at any time, by email at contact@vengency.com or by postal correspondence at the Municipality of Constanţa, Strada ZORELELOR, No. 21, Constanţa County.
Force majeure
Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event.
Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.
Applicable law
This contract is subject to Romanian law.
Any disputes arising between VENGENCY and users/clients/buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.
Special offers
VENGENCY does not have any ongoing campaigns with special offers.
Changing the terms and conditions
VENGENCY has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to complete any other formality towards the Users.
Any change is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, occurring at any time after the change is made, and failure to accept any change entails the obligation of the respective User to immediately cease accessing the site and/or using in any way the services offered through it.